You can find the terms and conditions here: http://www.lecoledefrancais.nl/wp-content/uploads/2018/01/terms-and-conditions.pdf Cancellation policy: Your registration for a course is subject to the statutory reconsideration period for distance sales. You can cancel (Cancellation in writing) your registration without charge within 14 days of the moment of registration, provided that you do so at least a week before the start of the training course you have registered for. If you cancel your registration later than 14 days from the moment of registration but at least a week before the start of the training course you have registered for, you will be charged an administrative fee of €50. If you decide to participate in a training course at a later date, then any administrative costs will be deducted from the then current course fee. ‘Cancellation in writing' is understood to mean: cancellation communicated by post or e-mail (info@lecoledefrancais.nl). If you cancel a training course you have booked less than a week before the start of that training course, the course fee will remain payable in full.