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Frequently Asked Questions – Language courses

Read the most frequently asked questions that we receive. If you still have questions please send us an email. 

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Do you have questions? We can help.

We have three terms throughout the year for our standard classes (classes 1x per week) starting in September, January and April. We also have midterm sessions in November and June (classes 2x per week).  In July and August, we offer intensive courses on selected levels where you cover one level in a week. We organize extra courses during winter break and spring break.  So, if you can’t wait to start, do not hesitate to reach out, we might have a course for you!  Send a email to [email protected] 

Please have a look at the level descriptions on our website. The beginner’s courses are called A1.1. If you’re not sure or haven’t studied for a long time: contact us! Send an email to [email protected] and we will be in touch and advise you by email, telephone or arrange an intake meeting for you. 

You can book a level assessment with us. One of our teachers will contact you shortly.

The General French course covers the same as the “French for busy people course”, you will use the same manual and cover the same units. Only the pace is different. It is a 2hours course for the General French and 1.5hours for the “French for busy people”

We teach French …. In French. Our teachers are all qualified and native speakers and they know how to teach French in French even for total beginners so you can get the maximum of your classes.  If you worry about the interaction with the rest of the group,  we have a fair amount of foreigners in our classes. You can always ask questions in English.

You can explain the situation to your teacher as soon as possible (ideally within the first 3 classes) who can assess your level. The teacher with your approval will contact the administration and decide the course of action. 

You are welcome to send us a certificate or a diploma obtained recently when enrolling. You can always take the placement test with us if you prefer. Just schedule a meeting with one of our teachers. 

At the end of the course, you can be awarded a Certificate of Attendance. The certificate will testify that you have completed the course (at attendance of at least 80% of the programme). This is not an official language certificate, as only governmental organizations are authorized to issue these. Please email us and we will send it to you by email.

Your registration for a course is subject to the statutory reconsideration period for distance sales. You can cancel (Cancellation in writing) your registration without charge within 14 days of the moment of registration, provided that you do so at least a week before the start of the training course you have registered for. If you cancel your registration later than 14 days from the moment of registration but at least a week before the start of the training course you have registered for, you will be charged an administrative fee of €50. If you decide to participate in a training course at a later date, then any administrative costs will be deducted from the then-current course fee.‘Cancellation in writing’ is understood to mean: cancellation communicated by post or e-mail ([email protected]).

If you can’t come to class, please first inform your teacher and us. You will be able to find the content of the course and homework on your webpage and you can keep up with the group for the next class. You can also go (if possible) to another le

Can I get a discount for missing classes? 

Missed classes cannot be refunded. When you register for a course, we save you a seat and count on you to be there. We work with small groups and small margins, so we can unfortunately not accommodate your personal schedule within the group courses. We do offer private lessons if your schedule doesn’t allow full commitment for weekly classes! 

Price of the courses includes any course material (photo copies, books, etc.); for courses in which a certain method is being used, we will provide the books, which the student can keep. If these books are used for multiple courses (for example, Totem A1 is being used for both A1.1 and A1.2 courses) the student who re-registers will use the book they already have. No refund, financial or otherwise, can be claimed in case the same book is used for multiple courses.

Yes, you can. The first payment needs to be made within fourteen days of receiving your invoice and/or before the start of the course. The last payment before the end of your course.  

Please use your invoice number with each payment, so we know it is yours! 

No problem, if you learn French for business purposes we add 21%VAT. / Language courses with a recreational purpose are exempt from VAT.

KVK: 77758242

BTW: NL003236223B62

IBAN: NL89 INGB 0007 2844 76

BIC / SWIFT: INGBNL2A

You can call us on  (+31) 20 303 34 38. Please note that we might not be always available so please leave a message if we do not pick up.  Alternatively, you can send us an email to [email protected].

Due to the current situation, we are operating on reduced hours. We thank you in advance for your patience and understanding as we try to get back to you as promptly as possible.  

We have a minimum of 3 and a maximum of 8 per class.

Due to the Covid-19 situation, we’re currently holding all of our classes online. We will return to classroom teaching with smaller groups and respecting the social distancing rules at a later date.

Our school is on Keizersgracht 316 on the first floor. Before your first class, you will receive an email with the name of your teacher and the name of your classroom. On the first day of the course, the staff of L’école de français are present where lessons are held, to welcome you, answer any questions you may have and if necessary to show you the way to your classroom. Salle Baudelaire? Salle Molière? Salle Camus? They are all on the same floor.